Shipments and Returns
Except for “commissioned” products ordered special made, packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
All Jewelry items from KautzCraft Studio are shipped through the United States Postal Service (USPS)
Very small flat items will be shipped best way via first class envelope or package while larger items not suitable for envelope packaging will be shipped flat rate priority.
This should cover most products created using a single flat rate shipping charge.
Several items ordered together will be combined into one shipping.
If items are too big or heavy for the process above, shipping and cost will be determined by KautzCraft Studio and shown in product description.
If special handling is required, please contact us before ordering.
All KautzCraft Studio items displayed in this web site are available and priced for local sales without shipping. Therefore, item pricing does not include shipping and overhead cost for postage machine, packing material, signature fees, insurance and time required. Therefore, charges shown in the shopping cart for shipping include the above costs. The postage shown on the USPS package label is not representative of the full cost of shipping. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
All posted shipping costs are non-negotiable except for additional requested services. (Increasing cost)
By placing an order for any product indicates that you have agreed to all shipping charges shown and explained above.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
KautzCraft Studio reserves the option and right to cancel any order and fully refund all payment if actual shipping costs exceed those provided or computed by the order system.
KautzCraft Studio wants you to enjoy your purchase. I understand purchasing over the Internet without touching the product is not like buying in person. I am sure you will love your purchase but I offer a No Fault 14 day return policy. No excuse necessary. However, I would like to know about problems and if there is some way I can improve my product or services.
Returns must be authorized by email request to me and returned within 14 days of receiving authorization. Return shipping is at customer expense.
Full Item cost will be refunded if merchandise is returned undamaged. Shipping charges are not refunded.