Limited Return and Limited Warranty Policies, Shipping Terms and Conditions (rev. 01112020)
Limited Guarantee of Satisfaction for Products Made or Branded by KautzCraft Studio
KautzCraft Studio wants you to be satisfied with the products manufactured or branded by KautzCraft Studio. You may take ~14 days to examine products identified as KautzCraft brand. If not satisfied for any reason after inspection (not use), inform KautzCraft Studio via email. You will be authorized to return the product postage/shipping prepaid to KautzCraft Studio. When received, KautzCraft Studio will refund the product purchase price less the original shipping cost. The returned product must be received unused, undamaged and suitable for re-sale.
No General Statement of KautzCraft Studio Full or Limited Warranty
There is no general statement of full warranty or limited warranty by KautzCraft Studio for any product made or sold by KautzCraft Studio. There is no general statement of merchantability or suitability of purpose stated or implied. There is no implied full warranty or limited warranty. This document is not an implied warranty statement.
Any specific KautzCraft Studio Full or Limited Warranty statement (if available) will be printed and included with the specific product. A link to any such Full or Limited Warranty statement by KautzCraft Studio will be provided by a clearly identified link from the display advertisement and available for reading prior to purchase.
Understanding your Rights
U.S. Consumer Warranty Laws are dictated by the federal (Magnuson-Moss Warranty Act) and is very specific. However, your rights may vary from state to state. There is no international consumer warranty law. Offering a Consumer Warranty in the USA is not a requirement by law. Consumer products are therefore not required to have warranties, but if one is given, it must comply with the Magnuson-Moss Act
To fully understand your rights and what protection the Magnuson-Moss Act provides only to United States consumers, please follow this Wikipedia link: http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
Other Product Manufacturer’s Limited Warranty
Products offered in KautzCraft Studio but manufactured by other than KautzCraft Studio may be covered by the full or limited warranty the manufacturer or wholesaler provides. That information will generally be included by the manufacturer with the product.
KautzCraft Studio will not store another manufacturer’s consumer warranty statement on site as all such documents may be subject to change. KautzCraft Studio has no automatic way to stay current but KautzCraft Studio will try to provide a link to any manufacturer’s statement online if one exists. Please inform us of any missing or broken links.
A full or limited warranty is between the end customer and the manufacturer and is not handled by or through KautzCraft Studio. Offering a product does not make KautzCraft Studio the warranty agent. No product returns to KautzCraft Studio without prior authorization. Most returns are to the manufacturer. KautzCraft Studio will provide sales or shipping dates if required to establish the limited warranty period.
Shipping Terms and Conditions
The term "SHIPPING" is not just the transport fee. It includes transport fee, signature charges, insurance, and handling and packaging charges.
All packages shipped to customers, who are marked “eligible” or “partially eligible” for PAYPAL’s Seller and Customer Protection Plan, will NOT have a signature required until the total cost including shipping, reaches or exceeds $750.00. Delivery must be tracked in the class of shipment. Insurance is included whenever possible, and is part of the shipping cost shown in the check-out page. Insurance cost is not printed on the shipping label.
Non-eligible (PayPal determined) customers will have a signature required in most cases.
PayPal requires insurance as their so called free buyers purchase insurance is simply a reference to the seller shipping insurance or becomes a charge-back (in total) to the sellers account if shipping insurance is not provided. KautzCraft Studio uses Insurance provided by Stamps.com for all purchases when possible no matter how payment is provided. It is simply good business. Be aware that the insurance covers loss and damages only while in shipment. It does not cover lost or stolen shipments after delivery. All orders are considered and marked complete by KautzCraft Studio at initial point of shipment. Ownership transfers to buyer at the initial shipping point. Any claims for shipping damage or loss are to be filed by the buyer with the respective carrier. KautzCraft Studio will supply tracking/shipping numbers where applicable, as well as any other aid where possible to the buyer during a claim process.
All handling and insurance is estimated by store software and averaged with USPS shipping weight calculations, so package shipping cost shown on the USPS label seldom if ever match invoice pricing. The price printed on the label is only the delivery and signature fee. Insurance and handling cost is not shown on the shipping label. No adjustments or refunds for differences. The total shipping cost shown on the invoice is final. Clicking "Submit Order" indicates you read and agree with the cost, terms and conditions presented there.
KautzCraft Studio does keep Shipping Cost calculations as close as reasonably possible. Flat Rate shipping covers most items sold by KautzCraft Studio. That means we never request additional shipping or lower the customer selected class of shipping to compensate when the software underestimates. The software does this occasionally.
Small or light weight orders incur the same basic flat handling and transaction charges as heaver items. These incurred cost do not scale down with small orders. Therefore shipping small items cost much more overall to ship than the USPS weigh only based rate calculation would indicate. If you don't agree with the total price of an order because of handling and transaction costs, please don't place order. As said above, Clicking "Submit Order" indicates you have read and understand this page. No one is being cheated. The alternative is to increase your order amount (add items or increase quantity) or for for KautzCraft Studio to establish a minimum order amount (like $25.00).
Some products may be listed in the store as including or FREE insurance and shipping. In that case there is no selection by the customer on method or class of shipment. No options to add additional items to that single order will be available at time of checkout.
Since some items require signature for delivery, this will require someone available to receive the delivery. PayPal's customer shipping protection policy requires signature as proof of delivery. If the package cannot be received, the package may be held at the shipper’s location for a period of time for customer pickup. Most packages will then be returned to KautzCraft Studio by the shipper if undelivered.
The customer is responsible for accurate and complete shipping addressing.
The customer is responsible for all shipping costs that are not errors created by KautzCraft Studio. The cost of shipping BOTH ways will not be refunded if shipment is refused, unclaimed or undeliverable. Contact KautzCraft Studio for possible partial refund of product cost. Note some return shipping may exceed the cost of the item. In this case no refund will be available.